Shipping & Returns
Shipping Information
At Remore, we aim to make shipping simple, transparent, and reliable for our customers across the United States.
Shipping Coverage
We currently ship across the United States. Orders are processed and shipped with care to ensure your products arrive safely.
Order Processing Time
Orders are typically processed within 1–2 business days after confirmation. Once your order is shipped, you will receive a confirmation email with tracking details.
Estimated Delivery Time
Delivery times may vary based on location, but most U.S. orders arrive within 5–7 business days after dispatch. Please note that delivery timelines may be affected by holidays, weather conditions, or carrier delays.
Shipping Costs
We offer free shipping on eligible orders within the United States. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Returns & Exchanges
Your comfort and confidence matter to us. If you’re not satisfied with your purchase, we offer a simple and customer-friendly return process.
Return Eligibility
Items may be returned within 15 days of delivery, provided they are unused, unwashed, and in their original packaging. Products showing signs of wear or damage may not be eligible for return.
How to Initiate a Return
To start a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the next steps.
Refunds
Once your returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for the refund to reflect, depending on your payment provider.
Exchanges
If you need a different size or product, our support team will be happy to assist you with an exchange, subject to availability.
Important Notes
- Shipping and return timelines may vary during peak periods.
- Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
- Remore products are not medical devices and are intended for comfort and everyday support.
Need Help?
If you have any questions about shipping, returns, or your order, please reach out to our customer support team. We’re here to help and ensure your experience with Remore is smooth and transparent.